Quality Homes: Quality Assurance
Quality Assurance During Construction
Embarking on a new build project is often one of the largest investments you’re likely to make, so it’s important to know you’re safe and protected. Whilst Ashcroft Homes guarantees are amongst the best in the industry, what sets us apart from other housing companies is our strong investment in Quality Assurance. Our extensive Quality Assurance Programme ensures every Ashcroft home is constructed to the very highest standard at every stage throughout the build.
It’s with complete confidence that we back all our builds with these substantial and comprehensive guarantees.
*On all Ashcroft stand alone home builds. 20 weeks from pour of the concrete slab.
Quality Assurance is managed through a three stage system:
1. Subcontractors
Each subcontractor manages their own quality control through their own internal systems which Ashcroft Homes monitor and audit.
2. Project Managers
The Project manager makes regular site visits to inspect the works and once the subcontractor has completed a part of the works and completed their own quality check, the project manager goes their own checklist to ensure nothing has been missed and that it meets our standards.
3. Quality Assurance Auditor
An independent quality assurance auditor inspects the works at two stages during the build – firstly at closed in stage, and secondly at completion. The first audit is intended to be timed at the stage of the works where the scaffold is still up and framing is still exposed inside. This means the inspector can check all external cladding, roof, windows and flashings, and also inspect the framing and structure of the houses before they are covered with interior linings. The second audit is an overall quality check of the completed homes and goes into more detail on finishing such as paintwork, and that doors open and close properly.
Quality Assurance Post Construction
We know that our responsibilities as a housing company are not over as soon as we hand over the keys. New houses undergo a settling in period and will all behave slightly differently. There are also occasions where minor adjustments to doors or door hardware may be needed. Rather than wait for clients to call us if there are problems we are proactive in this post construction quality management with scheduled reviews of each of your new homes.
6 week review
You, or your tenants, have had some time living in your new home and will now know it well. The house has a settling in period and this is perfectly normal. You may be unsure on the operation of certain parts of your home for example appliances.
The intention of this six week contact is to discuss any queries and note any settling should it have occurred, and provide any further information that is needed. This will be initiated with a phone call to see if you have any issues or questions, and followed up with a visit to the house if required. Anything requiring immediate attention will be resolved then, but otherwise any issues noted for the six month review.
6 month review
The house has now had a chance to fully settle and we are now able to do a full review. This six month check is a more detailed walk through the house to identify any maintenance that is needed. In most cases this will be nothing, but occasionally some minor settling may need to be remedied. We will make detailed notes of any areas that do need attention and then arrange for those works to be completed.
Master Build 10 Year Guarantee
In addition, all Ashcroft Homes come with a Master Build 10 Year Guarantee. This independent guarantee helps to safeguard your investment should anything go wrong.
Ashcroft’s Quality Recognised by Registered Master Builders Association
The Registered Master Builders House of the Year Competition celebrates building excellence in New Zealand. It awards the best homes and builders and the craftsmanship behind them.
Since first entering the competition in 2019, Ashcroft Homes quality has been recognised with numerous accolades.
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